Effective Date: January 1, 2024

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Thank you for shopping with Problematic Hip Hop! Each product is made especially for you as soon as you place an order. This custom production process ensures that every item meets our high-quality standards. Because of this, it takes a bit longer to deliver your order, and we appreciate your patience and understanding.

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1. Order Processing Time

Orders typically take 5-7 business days to process and prepare for shipment. You will receive a notification with tracking information once your order has shipped.

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2. Shipping Times

Shipping times vary depending on your location:

• Canada & U.S.: 7-14 business days

• International: 14-21 business days

Please note that these are estimates and delivery times may vary depending on factors outside our control (e.g., postal delays, customs clearance).

 

3. Shipping Rates

• There is a flat rate of $9.99 for shipping on orders under $100.

• Free shipping is available for all orders over $100.

Shipping fees are calculated automatically at checkout based on your order total.

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4. Customs and Import Taxes

International customers are responsible for any customs duties, taxes, or additional fees that may apply when the product reaches your destination country.

 

5. Delivery Delays

While we strive to ensure timely delivery, unexpected delays may occur due to external factors such as weather, strikes, or global shipping disruptions. We will do our best to notify you of any delays, and we appreciate your patience.

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For any questions regarding your shipment, please contact us using the form provided on our Contact page.